ASTP technical support form

This form is for ASTP technical support only. If you are not any of the stakeholders listed below, please visit our contact page.

Before filling out this form, we encourage you to view our troubleshooting tips, resources and known issues.

*Required field

First name *This question is required.

Last name *This question is required.

Preferred contact number This question requires a valid number format.

Email address *This question is required.

Please supply a valid email address so we can respond to your request.
DoE employees must provide their work email address, ending in @det.nsw.edu.au

This question requires a valid email address.

Confirm email address *This question is required. This question requires a valid email address.

Entity details
All myGovID issues must be directed to myGovID Help.

ABN (do not include spaces) *This question is required. This question requires a valid number format.

Entity name *This question is required.

Trading name

Enquiry / issue type *This question is required.
Only tick the box applicable to you.

Login issues
ASTP Mobile App for Drivers
Other Please enter an 'other' value for this selection. * This question is required.

ASTP Mobile App for Drivers

What type of mobile device is your driver using? *This question is required.

Driver name *This question is required.

Run number *This question is required. This question requires a valid number format.

Describe in detail the issue the driver is experiencing *This question is required.

Enquiry / issue type

ASTP Mobile App for Drivers

What type of mobile device are you using? *This question is required.

Run number *This question is required. This question requires a valid number format.

Describe in detail the issue you are experiencing *This question is required.

School enquiry / issue type *This question is required.
Only tick the box applicable to you.

Access request
Login issues
Pay claim
Run card - enter run number: Please enter an 'other' value for this selection. * This question is required.
Other Please enter an 'other' value for this selection. * This question is required.

School enquiry / issue type *This question is required.
Only tick the box applicable to you.

Access request - First time Principal
Access request - Existing user delegating access to staff
Login issues
Pay claim
Run card - enter run number: Please enter an 'other' value for this selection. * This question is required.
Other Please enter an 'other' value for this selection. * This question is required.

IMPORTANT

Non-government schools wishing to request access to ASTP Online can only do so via the school principal.
ASTP will send you a confirmation email of your DoE user credentials and instructions on how to access ASTP Online.
For non-government staff, once your principal has set you up with a DoE account, they will advise you of your username and password.
All accounts for non-government school staff will be valid for 12 months from the date of creation.
Make sure you have all the details of the school staff you wish to authorise ready before proceeding to the next page.

Contact details