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ASTP technical support form

Contact details

This form is for ASTP technical support only. If you are not any of the stakeholders listed below, please visit our contact page.

Before filling out this form, we encourage you to view our troubleshooting tips, resources and known issues.

*Required field

This question requires a valid number format.
  • Please supply a valid email address so we can respond to your request.
  • DoE employees must provide their work email address, ending in @det.nsw.edu.au
This question requires a valid email address.
This question requires a valid email address.
Entity details
All AUSkey issues must be directed to AUSkey Technical Helpdesk.
This question requires a valid number format.
Enquiry / issue type *This question is required.
Only tick the box applicable to you.
  • * This question is required.
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School enquiry / issue type *This question is required.
Only tick the box applicable to you.
  • * This question is required.
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IMPORTANT
  • Non-government schools wishing to request access to ASTP Online can only do so via the school principal.
  • Please allow at least five business days for your access request to be processed.
  • ASTP will send you a confirmation email of your DoE user credentials and instructions on how to access ASTP Online.
  • All accounts for non-government school staff will be valid for 12 months from the date of creation.
  • Make sure you have all the details of the school staff you wish to authorise ready before proceeding to the next page.